Cisco unified ccx report description guide

 

 

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Cisco Unified CCX Report Description Guide, Release 11.5(1) -Inbound Reports. Average time that the agent put the received Unified CCX calls on hold. You can only import reports into the Stock folder. To edit or customize reports, clone the report and edit the cloned version. Folder. Creates a new Folder. UseThe following reports provide the details: Agent Login Logout Activity Report—Presents the logout reason code in detail. Agent Not Ready Reason Code Summary Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.5(1) · Cisco Unified CCX Report Description Guide Cisco Unified Contact Center Express Report Description Guide, Release 11.0(1) -Supervisor Reports.

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